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ON Digital’s digital banking application redefines the customer onboarding journey with an impressive animated splash screen, providing a seamless experience. Users are presented with clear options of “Log In” or “Become a Customer,” underscoring the app’s user-centric approach in the realm of digital banking.
The meticulously designed journey map places a strong emphasis on simplifying the customer onboarding process, recognizing the increasing demand for accessibility in the dynamic landscape of digital banking.
The steps in the customer onboarding process are crafted with a focus on user-friendliness and time efficiency. Utilizing cutting-edge technology, users can easily scan their identity cards with their phone cameras and authenticate them through NFC technology, transforming the act of becoming a customer into a quick and smooth experience.
The addition of facial recognition adds an extra layer of speed and security to the verification process. Subsequently, users can seamlessly input their personal details and choose their preferred banking service, completing the onboarding process smoothly and efficiently.
With this groundbreaking design, users can complete the customer onboarding journey in just 5 minutes, eliminating the need for physical visits to bank branches or dealing with complex procedures. ON Digital’s innovative approach ensures that banking is not only a necessity but also a seamless and swift experience for users. Lastly, users can interact with a customer representative to finalize the process, ask questions, or seek assistance.