Overview
Doktorsitesi.com, serving as the only Ministry of Health-approved healthcare platform in Turkey and Azerbaijan, bridges the gap between doctors and patients. Our goal is to strengthen the doctor-patient relationship and make healthcare services more accessible and effective, ultimately making doctors’ lives easier. Through meticulous testing processes, we have developed an application tailored to meet the needs of our users.
This application from Doktorsitesi.com offers various features such as appointment calendar management, clinic management, effective communication with patients, and secure data storage, all with the aim of making doctors’ lives easier. Doctors can efficiently plan their appointments, communicate with patients, and deliver healthcare services more effectively.
However, the success of such a project doesn’t solely depend on the technical aspects of the application; it also highlights the importance of user experience testing, particularly “usability testing.” While the term “user testing” is commonly used in everyday language, the correct term is, in fact, “usability testing.” In this article, I want to emphasize this crucial distinction by sharing the processes behind Doktorsitesi.com’s mobile application for doctors and the usability testing I conducted.
Challenges and Solutions
Appointment Tracking:
Traditional methods of managing appointments were cumbersome and time-consuming for doctors. The mobile application developed by Doktorsitesi.com provided doctors with a seamless and efficient way to track their appointments. Doctors could add, modify, and cancel appointments in their calendars and block specific time slots as needed.
Effective Communication:
The application facilitated effective communication between doctors and patients by offering an integrated messaging platform for exchanging messages and managing appointment requests.
Document Management and Data Security:
The application played a significant role in securely storing patient data and streamlining document management. It enabled electronic storage of patient records and documents, ensuring easy access and enhanced data security.
Workflow and Patient Management:
The application simplified workflow and patient management for doctors. It allowed doctors to maintain up-to-date patient lists, manage appointment schedules, access patient details, and track patient information efficiently.
User-Friendly Interface:
The application provided doctors with a user-friendly interface, enabling them to access it conveniently from mobile devices and manage their tasks seamlessly from any location.
Usability Testing and the Agile Process
To bring Doktorsitesi.com’s product to life, I managed weekly Agile sprints over a total of 8 months. Throughout this period, usability testing processes ensured that the product was user-friendly and functional. We made sure that users could easily book appointments, communicate, and enhance the doctor-patient relationship through the application.
Benchmark Usability Testing:
Before starting the design phase, we conducted benchmark usability testing to evaluate Doktorsitesi.com’s current state in comparison to similar healthcare platforms. This helped us set the starting point for the application and improve its usability to gain a competitive edge.
Formative Usability Testing:
In the early stages of the design process, we conducted formative usability testing to shape the application’s design. These tests aimed to understand how doctors would use the application and identify usability issues.
Remote Usability Testing:
To reach geographically distant users, we utilized remote usability testing, allowing users from different regions to provide feedback.
Moderated Usability Testing:
For more detailed and live feedback, we conducted moderated usability testing under the supervision of a moderator. This method allowed us to closely observe users’ experiences with the application.
Cognitive Testing:
Cognitive testing was conducted to assess users’ ability to understand and use the application. This test helped us identify how users interacted with the application and any challenges they encountered.
Summative Usability Testing:
In the final stage, we examined the application’s end state and assessed its suitability for end-users through summative usability testing. This helped us determine the final form of the application.
Taking into account all the feedback gathered from these tests, we carried out design revisions, ultimately recreating the Doktorsitesi.com Doctor Special mobile application to be more user-friendly and functional. This process played a crucial role in delivering a product that better caters to users’ needs and brought the application to its current state.
Conclusion:
Doktorsitesi.com’s Doctor Special mobile application not only serves as a healthcare bridge but also aims to enhance the quality of healthcare services by continuously offering technological innovations to doctors. User experience testing has been a critical component that helped us achieve this goal, underscoring the importance of usability testing in the process.
Remember that testing user experience not only determines the success of a product but also helps us better understand user needs and continuously improve the product. User-centered design and usability testing form the foundation of a successful product.